Privacy & Policy
Fresh Catch respects the privacy needs and concerns of our customers. That is why how we handle any personal information, such as your name, address, email address or phone number (“Personal Information”) that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us, whether at our workshop, our customer service or through fresh-catch.my or one of our related Internet websites (“Sites”). This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Sites, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
Who May Use the Sites:
The Sites are intended for users from Malaysia and those not governed by privacy policies of other countries. Information sent to us will be housed on servers located in Malaysia. Do not send us information unless you consent to the application of Malaysia law and to the use and disclosure of your information consistent with this Privacy Statement.
Collection and Use of Personal Information:
We may collect Personal Information that you provide us when you:
– Purchase, order, return, exchange or request certain information about our products and services;
– Contact customer service desk;
– Visit or register with our Sites or participate in another feature of our Sites;
– Enter into a contest or respond to one of our surveys; or
– Provide us with comments or suggestions.
We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Sites.
Shopping at Fresh Catch:
When you purchase products and services at one of our Website, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver’s license. We collect this information to help prevent fraud.
Registration is an optional service provided by our Sites. You do not have to register to browse on our Sites, but you do have to register to purchase products on our Sites. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Rawsome.
Other Uses of Personal Information:
Fresh Catch also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Promotional Information and Marketing Materials:
We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales, and special offers.
Upon your consent on receiving marketing information, we may send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Stores, Call Centers or Sites.
Disclosure of Personal Information:
We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to Fresh Catch customers. We will share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to any of our affiliated businesses.
Disclosures of Personal Information in Legal Proceedings:
If Fresh Catch or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Fresh Catch or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Fresh Catch or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. Fresh Catch or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Fresh Catch, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
Additional Information about Our Sites
Passwords: To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Fresh Catch will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Our Privacy Statement and Outside Links:
Privacy Statement Modifications:
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion.